Returns

At Office Better, we strive to provide high-quality commercial furniture that meets your business needs. If you are not completely satisfied with your purchase, we offer the following return policy to ensure a smooth and transparent process.

Eligibility for Returns

Returns must be initiated within 14 days from the date of delivery.

Items must be in new, unused, and unassembled condition with original packaging and documentation.

Custom-made, personalized, or special-order items are non-returnable.

Clearance or final sale items are not eligible for return.

Proof of purchase is required for all returns.

Return Process

Request Authorization:

Contact our customer service team at [email protected] to obtain a Return Authorization (RA) number.

Prepare the Item:

Repackage the item securely in its original packaging, including all accessories, instructions, and components.

Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or shipping error.

Inspection & Refund:

Upon receipt, our team will inspect the item. If the return meets our eligibility criteria, a refund will be processed within 10 business days via the original payment method.

• A restocking fee of 20% may apply to certain returns.

• Original shipping costs are non-refundable.

Damaged or Defective Items

If your furniture arrives damaged or defective:

Report the issue within 5 business days of delivery.

Provide photographs and a description of the damage.

We will arrange for a repair, replacement, or return at no cost to you.

Exchanges

If you wish to exchange an item, follow the return process and place a new order for the replacement item.

Non-Returnable Items

Assembled or installed furniture.

Custom, made-to-order, or personalized furniture.

Clearance or final sale items.

For further assistance, please contact our customer service team at [email protected]

We appreciate your business and look forward to serving your furniture needs.